题目 （Title）：Invisible hands in service creativity: Joint effects of customer empowering behaviors and empowering leadership.

报告人 （Speaker）：Hui Liao （廖卉） 教授 Robert H. Smith School of Business，University of Maryland

时间（Time）: 2013年6月26日（周三）下午15：30－17：30

地点（Location）：成人直播酒店K-03会议室

摘要（Abstract）: This study uses the Service-Dominant logic from the service literature as an overarching framework and integrates theories on empowering leadership and regulatory focus theory to develop a model that explicates the impact of customer empowering behaviors on employee service creativity and customer satisfaction, as well as the important role of empowering leadership in managing customer-employee interactions. Using multilevel, multi-source, experience sampling data that involved 380 hairstylists matched with 3550 customers, we found that employee state promotion focus mediated the positive relationship between customer empowering behaviors and employee creativity. We also found a synergy of empowering behaviors from different agents as invisible hands in shaping employee service creativity: empowering leadership strengthened the indirect effect of customer empowering behaviors on employee creativity via state promotion focus.

Hui Liao （廖卉）简介（Speaker's Bio）：

Smith Dean's Professor in Leadership & Management （史密斯院长席领导力与管理教授）

Department of Management & Organization （管理与组织系）

Robert H. Smith School of Business （罗伯特 史密斯商学院）

University of Maryland （马里兰大学）

欢迎感兴趣的老师和同学参加！